IT Support Engineer

The primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards. While primarily focused on the UK, this role is an integral part of a global team, collaborating across borders to address diverse technical challenges and contribute to Sondrel's overarching IT objectives.

What you will be doing

Respond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues. 

Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure. 

Develop and deliver user training sessions, create, and update documentation for troubleshooting, FAQs, and knowledge base articles.

Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools. 

Flexibility to work outside of core hours where it is essential to conduct maintenance or provide critical support.

Use monitoring tools to proactively identify and address potential system issues and perform routine system maintenance tasks to optimise performance.

Collaborate with other IT professionals to escalate and resolve complex technical problems, contributing to a cohesive and efficient IT support team.

Role is based in Theale (HQ) with a hybrid working arrangement (subject to need). 

Additional travel to Maidenhead (data centre) and Bristol (office) will be required to conduct routine work and maintenance.




What you will bring



Who you are

Where you will work

We have offices in both Theale and Bristol. Our Headquarters is based in Theale where you will be located around plenty of country pubs in the area, golf courses, fishing lakes, good cycle and walking routes. Our Bristol office is modern, open plan complex located by the intersection of the M4 and M5.

Why Sondrel

At Sondrel we are encouraged to think differently, take on innovate and challenging projects and we’re trusted to make independent decisions to progress our own careers in the way that we want. We pride ourselves on being specialists in what we do, collaborative in our approach and we’re hugely passionate about driving the technology for SoC design.

We have teams across the globe which means there is opportunity for both domestic and international travel and the chance to network with some of the most highly skilled and knowledgeable engineers in the industry. Sondrel allows you to enjoy your work by having an autonomous environment built on trust, dependability and integrity as well as having a hybrid work environment catered to individual needs.

As we continue to grow, we are looking for bright individuals who are proactive in what they do, enjoy a challenge and have a desire for continuous learning experiences because, at Sondrel, no two days are ever the same.

What you get


Sondrel are proud to be an equal opportunities employer. We recruit people from varied backgrounds because it makes our team stronger, and we provide an inclusive workplace because growing in partnership is what makes our team great. We do our best to provide fair opportunities to everyone and we want to hear what you need to grow with us.

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